The Importance of Quality Management

Note that the great love and great achievements involve great risk. Dalai Lama

Increasingly, consumer demand in the current economic scenario is very relevant, especially the role played by quality and where, successful companies are fully identified that this is a good competitive advantage, you know sabisi manage and use .

The modern management is very involved as some point to continuously respond to the demands of an environment that is increasingly dynamic, turbulent and unpredictable.

This calls for the adoption of a management system with focus on quality conducive to the achievements, set goals and make companies more competitive.

Modern businesses know that to stay in the markets and ensure a good turnout to keep in mind that quality is now very important to have good control, because as we know it involves:

• "fully satisfy customer needs.? •" Meeting customer expectations and then some.? • "Awakening customers' needs.? •" Getting products and services with zero defects.? • "Doing well things from the first time.? • "To design, produce and deliver a product of total satisfaction.? •" To produce an item or service according to established standards.? • "Respond immediately to requests for customers.? • "Smiling in spite of adversity.? •" A category is always aimed at excellence.? • "Quality is not a problem, a solution.? •" The quality of a product or service is the perception that the customer is the same.? "Set of inherent properties of an object that can see how the same, better or worse than other objects of its kind. "•" You can also say that the quality is the property or set of characteristics of an item that provide it with competitive advantage.?

The fact that the system of quality management is the set of interrelated rules a company or organization which is administered in an orderly manner the quality of it, in the pursuit of customer satisfaction

Given this reality, the program of Quality Management and Productivity? Rea Faces graduate, University of Carabobo, Valencia, Venezuela, in their subjects, has planned Quality Management to ensure that participants know and know how to effectively apply the knowledge, tools required to ensure favorable results in the production process to give way to products, services that allow you to be competitive as well as the tools to implement national and international quality has been developed .

It takes into account that with the development, effective corporate operating in increasingly competitive markets due to globalization and the increasing demands of customers, quality management, has become an essential pillar of any new business strategy. In the long run, only companies that are able to solve the apparent dilemma between the high quality of its products and cost reduction will be successful, regardless of sector and company size. This explains the importance of the techniques, models and principles of quality management in the company.

In analyzing the national situation, taking into account the barriers faced, and the behavior of SMEs, especially in relation to quality management, where leaves much to say its lack of applicability, as well as the lack culture of quality management systems it as well as ignorance of the foundations and tools to foster it.

Hence, the program sets goals for the development of quality management that allows participants to:

· Know advising businesses and organizations according to business excellence models

To know which are the standards and quality certification nationally and internationally in relation to the quality

· Designing and implementing TQM programs for the company as a whole and for specific areas.

• Use statistical techniques and data analysis in the usual context of quality management.

· Value the applicability of many techniques and methodologies used in the world of quality.

Develop an overview of what it means to run a company with total quality.

· Know diagnose the situation of the external and internal quality.

The program provides all the basics on which its quality management and believes that the success of an organization should be the result of implementing and maintaining a customer-oriented management, from the definition of systems and processes result: clearly understandable, manageable, and better.

Emphasis on the relevance, scope, currently represents the national and international standardization. As also the way as has been the origin and evolution of the family of standards IRAM-ISO 9000 Series. Planning and Documentation Management System IRAM-ISO Quality Management Principles Quality IRAM-ISO 9001. Main definitions. IRAM-ISO 9001, ISO 9004 IRAM. Guidelines for performance improvements. Of course, other rules are considered Series IRAM-ISO 9000 and other legislation in 2000 and 2001

It also provides all the basics tools to evaluate what should be the general requirements of a System of Quality Management according to the organizational culture of the company, its characteristics and needs, emphasis is on what should be the processes efficient management. Resource allocation processes. Product realization processes. Measurement processes, analysis and improvement .. It also takes into account the relevance of process reengineering, which is a technique whereby, we analyze in depth the operation of one or more processes within a company to to completely redesign and radically improve

Finally, we must not forget that the implementation of Total Quality Management depends on a full commitment and involvement of senior management of the organization, which results mainly in:

- Always give consumers what they want, do everything right the first time at the lowest possible cost,

- Establishing a clear vision and mission of the organization,

- Development of strategies, policies and tactics,

- Development and implementation of plans of work, as the challenges of the company,

- Promote a pleasant environment, justice, honesty, trust, cooperation, camaraderie, to facilitate the absorption of the message of Total Quality

- Involvement of all staff,

- Creation and promotion of teamwork,

- Education, training and continuous improvement, professional and personal, of all the human resource

- Operating performance evaluation and establishment of awards and awards for successes,

- Creation of an organization to promote the culture of an environment of continuous improvement, innovation, time to respond to the challenges,

- Establishment of lines of information and communication at all levels.

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